Complaints Procedure
We are a claims management company and receive payment from our partnered law firms. If your free claim assessment is successful, you will be connected to a specialist law firm.
We pride ourselves on the exemplary care we provide to all our customers. If however, you feel these high standards have not been met and would like you would like to speak to someone regarding this, you can make a complaint to us. By making a complaint, you’re giving us the opportunity to investigate and improve our services for everybody.
To make a complaint, please contact us using the information provided below. We will review your complaint and provide you with our response. Then, if you are not satisfied with the response we have provided, you can escalate the complaint to the Legal Ombudsman for their decision.
How to Make a Complaint
If you wish to make a complaint about our services, you can do so by contacting us using the following details:
By Phone: 01695 712333
By Email: complaints@fs.co.uk
By Mail: Dukes House, 34 Houghton Street, Southport, PR9 0PU
If you wish to make a complaint via our email address, please ensure you state “The Compensation Experts – Complaint” in the subject of your email.
Click to view Our Complaints Handling Procedure
