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Supermarket Injury Claims

If you’ve suffered an injury when inside a supermarket or outside in their car parking area, you may be entitled to make a supermarket compensation claim.

We are a claims management company and receive payment from our partnered law firms. If your free claim assessment is successful, you will be connected to a specialist law firm.

Common supermarket accidents and their causes 

Thankfully, injuries caused by accidents in supermarkets are rare but they do happen. Some common accident types include: 

  • Slips, trips, and falls: Some common types of supermarket accidents are when shoppers, visitors, or staff slip, trip or fall. That might be because the floor is being cleaned, there is a spill that’s not been cleaned up yet, the floor is damaged, or there’s an obstruction in the aisle. These types of accidents generally result in injuries like bruises, sprains, or fractures
      
  • Warehouse cage incidents: Supermarket workers use tall and heavy-wheeled cages to move items from the stocking area to the shop shelves. Employees have a duty to use this equipment appropriately, so that it does not result in, or contribute to an injury. If you do suffer an injury through inappropriate use of this shelving, it may result in minor cuts and bruises, or more severe injuries like sprains or tears. 
     
  • Shelving accidents: Supermarket shelving can be prone to wear and tear, but should be maintained to the appropriate standards. If these shelves are not properly maintained or repaired, there’s a risk they might collapse or cause items to fall. If you suffer an injury in this way, the extent of the injury will depend on what struck you, how much it weighed, and if you also suffered a fall as a result. 
     
  • Car park accidents: Slips and falls leading to sprains, fractures, and bruises can be caused by uneven surfaces, potholes, malfunctioning barriers, or poor lighting in supermarket car parks. Please note that if you’re hit by a driver in a car park, including pedestrian collisions, you’ll need to make a claim against the driver and not the supermarket.

More serious slips, trips, and falls can result in head injuries like concussions

If you work for a supermarket and you were injured at work, please contact our accident at work compensation claim service. 

​​Can I claim for an injury in a supermarket? 

Under the Occupiers’ Liability Act 1957, the occupier of a commercial property, in this case, the supermarket, has a legal duty to ensure that their premises are safe for all visitors including customers. 

The law requires them to take all reasonable steps to prevent accidents and injuries to those on their property. 

If a solicitor can prove that the following three statements are true concerning what happened to you, you might have a strong supermarket accident claim. 

  • You were on supermarket premises, either inside the store or outside in the parking area 
  • There was an accident at the supermarket that you were involved in where the supermarket failed in its duty of care towards you 
  • You experienced an injury as a result of the accident you were involved in 

Proving who’s responsible for a supermarket slip and fall accident or any other type of accident in supermarket injury claims is complicated. This is why it’s best to work with an experienced personal injury solicitor. who can represent you, and who has specific experience in supermarket accident claims. 

​​How much time do I have to claim for a supermarket accident? 

Under the Limitation Act of 1980, you must start legal proceedings within three years from the date you received your supermarket injury. In most cases, it’s best to start as early as possible as it’s easier to gather evidence and so that the events are fresh in your mind. 

There are two exceptions to the rule: 

  • If a child was injured in a supermarket, the three-year period starts on their 18th birthday, regardless of how long ago in the past the accident was. 
  • If the injured person does not have the mental capacity to make a claim themselves, the three-year limit does not apply unless they regain their capacity at a later date. If this happens, the three-year period starts then. 

​​​How much does it cost to make a supermarket injury claim? 

We introduce clients to a selected network of specialist personal injury solicitors’ practices. Our role is to make sure that the solicitor with the best track record in supermarket injury claims represents you as you pursue your supermarket compensation claim. 

Our service is free and many of our partner practices work on a no-win, no-fee basis.*

If they’re unsuccessful in securing compensation for your supermarket accident, you don’t pay a penny for their services. If they are successful, you’ll pay an agreed percentage of the total compensation awarded. 

How much compensation could I get for a supermarket injury? 

The compensation you’ll receive for your supermarket accident varies according to the type and severity of your injury.  

General damages cover the pain and suffering you’ve experienced. You may be awarded compensation to cover the financial impact of medical expenses, care costs, adaptation costs, and loss of earnings if you need to take time off work, reduce your hours or change role due to the accident. 

The amount of compensation you can receive following a supermarket injury will depend on the individual circumstances of your case. So it is always worth consulting with an expert to discuss this further.  

For more information, our Compensation Calculator uses rates supplied by the Judicial College Guidelines, which judges use when deciding on compensation. These amounts are broad estimates only, and the final settlement value will differ depending on the unique circumstances of your case. If you’d like to make a supermarket compensation claim, please contact us for more information about this. 

Why The Compensation Experts? 

We connect you to personal injury lawyers with specific expertise in representing clients who have experienced an accident in a supermarket. 

Get in touch with us and tell us about your supermarket accident. We’ll listen to your story and then put you in contact with the solicitors we believe will be the best to represent you. 

Our service is free. If the solicitor we introduce you to is successful in securing your compensation, they charge an agreed percentage of the final settlement. Some clients may need to pay for after-the-event (ATE) insurance, but your legal team can advise you of this. Termination fees may apply. 

Claiming compensation for an accident in a supermarket or shopping centre 

You were there and you know what happened. However, to secure your compensation, your specialist injury solicitor has to prove that the accident wasn’t your fault. They have to clearly show that the supermarket breached their duty of care to you and that led directly to your injury. 

There’s a process for this. When you are connected with one of the specialist law firms we work closely with, they will first talk to you about the accident. They will want to know how you were injured and how you feel the supermarket let you down. They’ll be able then to assess how viable your case is and how likely you are to be successful in your claim. 

If you’re happy to go ahead, your legal team will start to gather evidence – this is vital for your case. The type of evidence they gather often includes CCTV footage from the supermarket, statements from witnesses who saw your accident, and detailed medical reports of your injuries. 

They may also consult with expert witnesses in order to continue building a case on your behalf. Part of this process means examining a breach in duty of care, which helps to argue where liability lies in your case. 

As an example, you might have slipped on a wet floor that was being cleaned, but no warning sign had been put out. Your solicitor might argue, using the opinion of an independent expert, that your accident wouldn’t have happened if the “Wet Floor” sign had been on display. 

Your solicitor’s goal is to negotiate the maximum settlement possible for you – an amount of money that is deemed fair and reasonable, comparative to the pain and suffering caused. 

Supermarket and shopping centre injury claims experts 

If you’ve had an accident in a supermarket that could have been prevented, we’re here to help. 

We understand that finding the right solicitor to represent you can be a challenge, particularly if you’ve never sought compensation before. 

That’s where we can help. 

We have a network of hand-selected personal injury solicitors’ practices in our network, each with their own specialities and areas of experience. Call us and tell us exactly what happened to you in the supermarket. We’ll then introduce you to the right solicitor to fit your case. 

Whenever you’re ready to get in touch, call us on 0330 013 0247, visit our contact page, or fill out our online form. We look forward to speaking with you. 

Supermarket injury cases: Frequently Asked Questions 

What should I do if I experience an accident in a supermarket? 

If you’re seriously injured as a result of an accident in a supermarket, it is important to be treated for your injury by a professional, as soon as possible. The following steps may also help you if you decide to pursue a claim: 

  • Report the incident: Tell a member of the supermarket staff that you’ve had an accident so they can log it in the accident book. This is an official record that the incident took place. 
     
  • Seek medical attention: Get checked out by a medical professional as soon as possible even if you’re feeling fine. Sometimes, there may be underlying complications that you’re not aware of so it’s better to be safe than sorry.  
     
    Ask your GP or consultants to send you summaries of every appointment you have with them as this is official documentation of your injuries. 
     
  • Gather evidence: Use your phone to take photographs of the accident scene and any injuries you have that are visible. If there were any witnesses, ask them for their contact details. 
     
  • CCTV footage: Ask the supermarket if their CCTV system caught your accident on camera and request a copy. This can be particularly important in providing a breach of duty of care if you’re claiming compensation. 

What types of supermarket injuries do people suffer that they seek compensation for? 

Various types of accidents result in supermarket injury claims. They might include: 

  • Dental: You could sustain dental injuries like broken or chipped teeth in a supermarket fall or slip. 
     
  • Trapped fingers: You may suffer bruising, cuts, or even a fracture if your fingers get caught in a door, shelf, or freezer lid. 
     
  • Bruises: Bumps and bruises can be caused by accidents like a warehouse cage colliding with you or encountering an obstacle in the aisle. 
     
  • Broken bones: A really hard fall or being hit by falling objects or collapsing shelves may, in worst cases, break one or more of your bones. 
     
  • Whiplash: When you slip or fall and you’re not expecting it, sometimes this can lead to an involuntary reflex that strains the neck and spine. This results in whiplash that can cause significant pain and discomfort in the affected areas. 
     
  • Torn muscles: Slipping in a supermarket can force your body into awkward positions as you try to stay upright. This can lead to torn muscles or ligaments. 
     
  • Concussions: Tripping up and hitting your head on the floor or an object or being struck by a falling item can cause concussion. As this may be a potential brain injury, you should visit A&E straight away. 

If you’ve been in an accident at a supermarket and you don’t see the injury you sustained on this list, please contact us. We still may be able to help you. 

Do supermarkets have a duty of care? 

Supermarkets have a legal duty of care to protect visitors and customers from harm under the Occupiers Liability Act 1957 and related laws.  

They have a duty to care for their staff under the Health and Safety at Work Act 1974 and related laws. A breach in either of those duties that results in a visitor, customer or employee being injured may leave the supermarket open to a compensation claim. 

​​How much compensation do you get for a fall in a supermarket? 

As every accident is different, knowing how much compensation you could claim for a fall in the supermarket differs between cases. Factors that lead to the final figure include the extent of your injuries, loss of earnings, and future financial losses.  

Our dedicated team of supermarket accident claim experts will indicate how much compensation you may be eligible for. 

Find out more 

Related Information and Guides 

If you’ve experiences a supermarket injury or other injury in a public space, you may be interested in the following resources: 

*Conditions may apply